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Houston Methodist MyChart Frequently Asked Questions

Enrollment Questions
What is Houston Methodist MyChart?
Is there a fee to use Houston Methodist MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Health Record
I have been a patient with Houston Methodist for years so why can't I view my historical records within MyChart?
Why are certain test results and information not showing in Houston Methodist MyChart?
Does my doctor's office or hospital have access to my complete health record?
When can I see my test results in Houston Methodist MyChart?
Why are certain test results not shared electronically via Houston Methodist MyChart?
If some of my health information on Houston Methodist MyChart is not correct, what should I do?
If I send a message to my doctor or nurse, when can I expect a reply?
Scheduling
Can I schedule an appointment?
Billing
Can I view my statement?
Can I pay my bill online?
Can I sign up for paperless billing?
Houston Methodist MyChart for My Family
Can I view a family member's health record in Houston Methodist MyChart?
Can I ask questions regarding a family member from my Houston Methodist MyChart account?
Can my spouse and I share one Houston Methodist MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is Houston Methodist MyChart secured?
What is your privacy policy?
Why was I automatically logged out of Houston Methodist MyChart?
How do I access Houston Methodist MyChart?
My activation code does not work, what should I do?
Houston Methodist MyChart Mobile
How do I access Houston Methodist MyChart on my mobile device?


What is Houston Methodist MyChart?

Houston Methodist MyChart offers you personalized and secure online access to portions of your health records. It allows you to securely use the internet to help manage and receive information about your health. With Houston Methodist MyChart, you can use the internet to:

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Is there a fee to use Houston Methodist MyChart?

Houston Methodist MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a Houston Methodist MyChart activation code during their clinic visit or after a hospital stay. This code lets you to log in and create your own username and password. If you were not issued an activation code, you can sign up by accessing Houston Methodist MyChart and selecting the "Sign Up Now" button.

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Who do I contact if I have further questions?

If you have questions, please call 832.667.5694 to speak with our Houston Methodist customer service team. Remember, do not use Houston Methodist MyChart for urgent needs. For medical emergencies, dial 911.

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I have been a patient with Houston Methodist for years so why can’t I view my historical records within MyChart?

MyChart contains Houston Methodist hospital laboratory results dating back to December 2013, as well as Houston Methodist hospital radiology results dating back to December 2008. Your complete Houston Methodist health record is safe and remains accessible to your doctor.

If you would like access to other information, please contact your doctor's office or the Health Information Department at the Houston Methodist facility where you received services. You can search our Find a Doctor resource to find your doctor's contact information or visit Medical Records for more information and addresses for each facility.

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Why are certain test results and information not showing in Houston Methodist MyChart?

Results from external laboratories, including LabCorp and Quest, that occurred before March 1, 2016, are not available in Houston Methodist MyChart. If you would like access to these results, please contact your doctor's office or hospital. You can search our Find a Doctor resource to find your doctor's contact information.

Initially, certain components of your health record will not appear within Houston Methodist MyChart. This includes medications, allergies, immunizations and information regarding your current health status. Once this information is carefully reviewed and verified during your physician office visit or hospital stay, this information will be available to you in Houston Methodist MyChart.

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Does my doctor's office or hospital have access to my complete health record?

MyChart is the patient-view of your health records. While your view is limited to certain accessible records and test results, your complete health record with Houston Methodist is still on file and available for your doctor's review as needed.

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When can I see my test results in Houston Methodist MyChart?

Your test results are released to your Houston Methodist MyChart account once your doctor has reviewed them or four days after your provider receives the final results. Hospital and emergency department test results will be released to MyChart 36 hours after discharge. Sensitive test results are released to Houston Methodist MyChart once your doctor reviews them or after 10 days.

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Why are certain test results not shared electronically via Houston Methodist MyChart?

Your provider determines the types of test results that can be accessed through Houston Methodist MyChart and when they will be available. Sensitive lab results may not be sent until a doctor reviews and approved distribution.

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If some of my health information on Houston Methodist MyChart is not correct, what should I do?

Your Houston Methodist MyChart information comes directly from your electronic health record at your doctor’s office and any Houston Methodist facility. Your health information is reviewed and updated in your electronic health record at each visit. Ask your doctor or the department utilizing the information provided to you to correct any inaccurate information at your next clinic visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within one to three business days. Please note that Houston Methodist MyChart should not be used for urgent situations. Please call your doctor's office if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I schedule an appointment?

Yes. You can scheduled appointments via Houston Methodist MyChart if the doctor is your primary care provider, if you’ve had an appointment with that doctor within the past two years or if you have a previously scheduled appointment with that doctor in the next six months.

If you don’t have an existing relationship with a doctor, you can search our Find a Doctor resource for available doctors and schedule an appointment from there.

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Can I view my statement?

Yes. You can view your statement by first selecting the billing link at the top of the MyChart page, then selecting billing account summary and scrolling down to the statements section. From there, select a statement to view, download or print.

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Can I pay my bill online?

Yes. You can make a payment by first selecting the billing link at the top of the main MyChart page, then selecting billing account summary and selecting the "Pay" button under outstanding balance.

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Can I sign up for paperless billing?

Yes. For paperless billing, first select the billing link at the top of the main MyChart page, then select billing account summary and click on the "Sign Up" button.

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Can I view a family member's health record in Houston Methodist MyChart?

Yes. This is called proxy access and allows parents (or guardians) to log in to their personal Houston Methodist MyChart account, and then connect to information regarding their family member. Complete a proxy application form and return it to one of our medical facilities to request access to this convenient service. Click here to access the form.

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Can I ask questions regarding a family member from my Houston Methodist MyChart account?

No. Houston Methodist MyChart offers direct access to your personal health record. Communications about another individual's information would have to be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

If you complete the proxy access process, you may communicate with a family member’s doctor through their MyChart account.

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Can my spouse and I share one Houston Methodist MyChart account?

No, due to the sensitive nature of medical information, adults must establish their own Houston Methodist MyChart account. However, spouses can request proxy access to one another’s MyChart accounts.

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I forgot my password. What should I do?

Click the "Forgot Password" link on the sign-in page to reset your password online. You may also contact our Houston Methodist customer service team at 832.667.5694 to request a new, secure password.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You can sign up without a code by accessing Houston Methodist MyChart and selecting the "Sign Up Now" button. You can also contact our Houston Methodist customer service team at 832.667.5694, and once we verify your information, we will send you a new code.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log in to Houston Methodist MyChart, and from the left menu go to the "Preferences" section and select the appropriate option.

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How is Houston Methodist MyChart secured?

We take great care to ensure that your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Users control their password, and the account cannot be accessed without it. Unlike conventional email, all Houston Methodist MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

Houston Methodist MyChart is owned and operated by Houston Methodist and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records, and will never be sold or leased by Houston Methodist.

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Why was I automatically logged out of Houston Methodist MyChart?

We aim to protect your privacy and the security of your information, and recommend that you log out of your Houston Methodist MyChart session if you need to leave your computer for even a short period of time. To ensure your privacy and security, we will automatically log you out of Houston Methodist MyChart if your keyboard remains idle for 15 minutes or longer.

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How do I access Houston Methodist MyChart?

Access is available through a computer, tablet or mobile device. To use your computer, you need to be connected to the internet with an up-to-date browser (such as Internet Explorer). Houston Methodist MyChart is also available as an app for mobile devices.

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My activation code does not work, what should I do?

For your security, your activation code expires after 90 days and is not valid once you use it. If you still have problems, you can sign up without a code by accessing Houston Methodist MyChart and selecting the "Sign Up Now" button. You can also contact our Houston Methodist customer service team at 832.667.5694.

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How do I access Houston Methodist MyChart on my mobile device?

MyChart mobile is currently available for free download from both the Apple® App Store™ and Android Google Play™. MyChart mobile features include schedule an appointment, view test results, get medical advice, proxy access, allergies, medications, immunizations and various other features. Once you download the MyChart app, select Houston Methodist as your health care provider, and then log in using your Houston Methodist MyChart username and password.

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