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Houston Methodist MyChart Frequently Asked Questions

Enrollment Questions
What is Houston Methodist MyChart?
Are all Houston Methodist doctors using Houston Methodist MyChart for patient care?
Is there a fee to use Houston Methodist MyChart?
How do I sign up?
Who do I contact if I have further questions?
Your Health Record
I have been a patient with Houston Methodist for years and I am not able to view my historical records within MyChart. Why?
Why are certain test results and information not showing in Houston Methodist MyChart?
Does my doctor's office have access to my complete health record?
I have been seeing a Houston Methodist primary care physician. Why are certain test results and information not showing in MyChart?
When can I see my test results in Houston Methodist MyChart?
Why are certain test results not shared electronically via Houston Methodist MyChart?
If some of my health information on Houston Methodist MyChart is not correct, what should I do?
If I send a message to my doctor or nurse, when can I expect a reply?
Scheduling
Can I schedule an appointment?
Billing
Can I view my statement?
Can I pay my bill online?
Can I sign up for paperless billing?
Houston Methodist MyChart for My Family
Can I view a family member's health record in Houston Methodist MyChart?
Can I ask questions regarding a family member from my Houston Methodist MyChart account?
Can my spouse and I share one Houston Methodist MyChart account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
How is Houston Methodist MyChart secured?
What is your privacy policy?
I was logged out of Houston Methodist MyChart, what happened?
How do I access Houston Methodist MyChart?
My activation code does not work, what should I do?
Houston Methodist MyChart Mobile
How do I access Houston Methodist MyChart Mobile?


What is Houston Methodist MyChart?

Houston Methodist MyChart offers a patient personalized and secure online access to portions of their health records. It enables you to securely use the Internet to help manage and receive information about your health. With Houston Methodist MyChart, you can use the Internet to do the following:

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Are all Houston Methodist doctors using Houston Methodist MyChart for patient care?

Our Houston Methodist primary care doctors are now on Houston Methodist MyChart. The rest of our doctors will be transitioned to Houston Methodist MyChart in phases between now and late 2017. If you do not find your doctor or have questions about which doctors are now using Houston Methodist MyChart, please call the Houston Methodist Customer Service Team at 832.667.5694.

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Is there a fee to use Houston Methodist MyChart?

Houston Methodist MyChart is a free service offered to our patients.

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How do I sign up?

Patients who wish to participate will be issued a Houston Methodist MyChart activation code during their clinic visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you can use self sign-up, by accessing Houston Methodist MyChart and selecting the "Sign Up Now" button.

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Who do I contact if I have further questions?

If you have questions, please call 832.667.5694 to speak with our Houston Methodist Customer Service Team. Remember, Houston Methodist MyChart is NOT to be used for urgent needs. For medical emergencies, dial 911.

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I have been a patient with Houston Methodist for years and I am not able to view my historical records within MyChart. Why?

MyChart contains Houston Methodist hospital laboratory results dating back to December 2013, as well as Houston Methodist hospital radiology results dating back to December 2008. Your complete Houston Methodist health record is safe and remains accessible to your doctor. If you would like access to other information, please contact your doctor's office. You can search our Find a Doctor resource to find your provider's contact information.

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Why are certain test results and information not showing in Houston Methodist MyChart?

Results from external laboratories, including LabCorp and Quest, that occurred before March 1, 2016, are not available in Houston Methodist MyChart. Once your provider transitions to Houston Methodist MyChart, results from your latest doctor's visit and all future tests performed by LabCorp and Quest will be available for your review in Houston Methodist MyChart. If you would like to access external lab results that occurred before March 1, 2016, please contact your doctor's office. You can search our Find a Doctor resource to find your provider's contact information.

Initially, certain components of your health record will not appear within Houston Methodist MyChart. This includes medications, allergies, immunizations and information regarding your current health status. Once this information is carefully reviewed and verified through your physician office visit, this information will also be available to you in Houston Methodist MyChart.

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Does my doctor's office have access to my complete health record?

MyChart is the patient-view of your health records. While your view is limited to certain accessible records and test results, your complete health record with Houston Methodist is still on file and available for your doctor's review as needed.

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I have been seeing a Houston Methodist primary care physician. Why are certain test results and information not showing in MyChart?

Results from external laboratories, including LabCorp and Quest, that occurred before March 1, 2016, are not available in Houston Methodist MyChart. Once your doctor transitions to Houston Methodist MyChart, results from your latest doctor's visit and all future tests performed by LabCorp and Quest will be available for your review in Houston Methodist MyChart. If you would like to access external lab results that occurred before March 1, 2016, please contact your doctor's office. You can search our Find a Doctor resource to find your provider's contact information.

Initially, certain components of your health record will not appear within Houston Methodist MyChart. These include medications, allergies, immunizations and information regarding your current health status. Once this information is carefully reviewed and verified during your office visit, it will be available to you in Houston Methodist MyChart.

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When can I see my test results in Houston Methodist MyChart?

Your test results are released to your Houston Methodist MyChart account after your provider has reviewed them or the results are automatically released four days after your provider receives the final results. Sensitive test results are released to Houston Methodist MyChart after your provider reviews them or after 10 days.

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Why are certain test results not shared electronically via Houston Methodist MyChart?

Your provider determines which types of test results are able to be accessed through Houston Methodist MyChart.

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If some of my health information on Houston Methodist MyChart is not correct, what should I do?

Your Houston Methodist MyChart information comes directly from your electronic health record at your provider's office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic health record each visit.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within one-to-three business days. Please note that Houston Methodist MyChart should not be used for urgent situations. Please call your doctor's office if the situation requires immediate attention or dial 911 if it is an emergency.

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Can I schedule an appointment?

If you have an established relationship you can directly schedule an appointment via Houston Methodist MyChart. If you do not have an existing relationship with a provider, you can search our Find a Doctor resource for available doctors and schedule from there.

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Can I view my statement?

You can view your statement by clicking on the billing link at the top of the page, selecting billing account summary and scrolling down to the statements section. Once there click on a statement to view, download or print your statement.

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Can I pay my bill online?

You can view your statement by clicking on the billing link at the top of the page, selecting billing account summary and clicking on the "Pay" button under outstanding balance.

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Can I sign up for paperless billing?

You can view your statement by clicking on the billing link at the top of the page, selecting billing account summary and clicking on the "Sign up" for paperless billing link.

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Can I view a family member's health record in Houston Methodist MyChart?

Yes you can. This is called proxy access and allows a parent (or guardian) to log in to their personal Houston Methodist MyChart account, and then connect to information regarding their family member. Complete a Proxy Application Form and return it to one of our medical facilities to request access to this convenient service. Click here to access the Proxy Access Request form.

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Can I ask questions regarding a family member from my Houston Methodist MyChart account?

No. Houston Methodist MyChart offers direct access to your personal health record and communications about another individual's information would have to be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one Houston Methodist MyChart account?

No, due to the sensitive nature of medical information, each adult must establish his or her own Houston Methodist MyChart account. Spouses can also request proxy access to each other's MyChart accounts.

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I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page to reset your password online. You may also contact our Houston Methodist Customer Service Team at 832.667.5694 to request a new, secure password.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You can use self sign-up by accessing Houston Methodist MyChart and selecting the "Sign Up Now" button. You can also contact our Houston Methodist Customer Service Team at 832.667.5694 and after we verify your information, a new code will be sent to you.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log in to Houston Methodist MyChart and from the left menu, go to the "Preferences" section and select the appropriate option.

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How is Houston Methodist MyChart secured?

We take great care to ensure that your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames and passwords. Each person controls his or her password, and the account cannot be accessed without that password. Unlike conventional email, all Houston Methodist MyChart messaging is done while you are securely logged on to our website.

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What is your Privacy Policy?

Houston Methodist MyChart is owned and operated by Houston Methodist and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by Houston Methodist.

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I was logged out of Houston Methodist MyChart, what happened?

We aim to protect your privacy and the security of your information. While logged into Houston Methodist MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of Houston Methodist MyChart. We recommend that you log out of your Houston Methodist MyChart session if you need to leave your computer for even a short period of time.

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How do I access Houston Methodist MyChart?

Access is available through a computer, tablet or mobile device. To use your computer, you need to be connected to the Internet with an up-to-date browser (such as Internet Explorer). Houston Methodist MyChart is also available as an app for mobile devices.

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My activation code does not work, what should I do?

For your security, your activation code expires after 90 days and is no longer valid after the first time you use it. If you still have problems, you can use self sign-up, by accessing Houston Methodist MyChart and selecting the "Sign Up Now" button. You can also contact our Houston Methodist Customer Service Team at 832.667.5694.

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How do I access Houston Methodist MyChart Mobile?

MyChart mobile is currently available for free download from both the Apple® App Store™ and Android Google Play™. MyChart mobile features include schedule an appointment, view test results, get medical advice, proxy access, allergies, medications, immunizations and various other features. The MyChart mobile app can be downloaded either by accessing the Apple® App Store™ or the Android Google Play™ and searching for MyChart or by clicking the appropriate store link at the bottom of the page. Once downloaded, select Houston Methodist as your health care provider, then log in using your Houston Methodist MyChart username and password.

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